Customer Operations Lead

Reports To: Chief Product Officer
Position Status: Full-Time  
FLSA Status: Exempt
Compensation: Starting at $100,000/year
Location: Portland, Maine headquarters, hybrid, or fully remote location within the United States  
 
Position Summary

Are you ready to make an immediate impact at work and a lasting impact on the global manufacturing technology market? If so, don’t miss this opportunity to join a fast-growing B2B software company in Portland, Maine serving some of the most innovative industrial companies around the world. 

As Customer Operations Lead at HighByte, you will be engaged in supporting the success of HighByte's customers to grow our overall business. Your day-to-day work will include engaging with customers through the renewal process and managing and maintaining a customer database that tracks use cases, customer demographics, and HighByte team interactions. You will collaborate with marketing on customer quotes, case studies, and event involvement, and you will collaborate with product management on customer enhancement requests and use cases and coordinate with other HighByte resources to support these important relationships. You will also assist with sales planning and forecasting, communicate with the rest of the HighByte team on customer progress, and strategize on how to increase success.

Essential Functions

• Track and manage customer renewals
• Improve and maintain existing customer database
• Schedule regular communication with customers on their progress
• Represent the company as point person for customers, coordinating other HighByte resources when needed, including Sales, Marketing, and R&D
• Monitor and report on the progress of customers to HighByte team
• Help secure customer testimonials and case studies by enrolling key accounts in the customer reference program

Skills

• Self-motivated and desire to learn, grow, and contribute to the success of our customers and partners every day
• Strong written and verbal communication skills
• Organized and process-oriented
• Able to build trusting relationships with the HighByte team and outsiders
• Strong planning and project management skills
• Confidence to discuss business and technical concepts and bring in experts when needed
• Curiosity and desire to continuously learn
• Passionate about technology

Qualifications

• Bachelor’s degree
• 5+ years of professional experience in success management, account management, customer support, and/or sales, preferably in a software company
• Understanding of industrial automation and enterprise software industry technologies and players
• Willingness to travel up to 25% of the time

For more information on the company and team at HighByte, please visit us on The Org. 

This job description is not intended to be and should not be construed as an all-inclusive list of every responsibility associated with the position. While it is intended to accurately reflect the position’s activities and requirements, HighByte reserves the right to modify, add or remove duties and assign other duties as necessary.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Veterans and immigrants are encouraged to apply.