Reports To: Engineering Manager
Position Status: Full-Time
FLSA Status: Exempt
Compensation: Starting at $100,000/year
Location: Portland, Maine headquarters, hybrid, or fully remote location within the United States
Position Summary
If you are energized by building technology that solves real problems, do not miss this opportunity to join a fast-growing enterprise software company making an impact on the global manufacturing market. As a Software Developer focused on customer success at HighByte, you will be engaged in all phases of the software development lifecycle required to design, develop, and deliver the company’s industrial software products to market.
Your day-to-day work will primarily revolve around triaging and resolving customer-reported issues, investigating and debugging complex problems across the product, and delivering high-quality fixes and improvements. You will work closely with the Customer Success team to understand customer use cases, reproduce issues, and provide timely, effective solutions. In addition, you will design and implement customer-specific enhancements, contribute to testing and validation efforts, and ensure fixes are well-documented and production-ready. Regular collaboration with peers, clear communication of findings and progress, and a focus on reliability and customer impact are central to this role.
As a Software Developer focused on customer success, you will contribute to product stability, customer success, and targeted enhancements while also participating in new product design and R&D projects, with opportunities to grow your role as the company continues to scale.
Essential Functions
Contribute to technology vision and initiatives
Design, develop, modify, and unit test new and existing software with a focus on reliability and customer impact
Analyze real-world customer use cases, environments, and requirements to deliver effective fixes and enhancements
Triage, investigate, and resolve customer-reported issues in collaboration with the Customer Success team
Direct system testing and validation procedures
Contribute to product documentation
Practice fail-fast agile methodologies
Skills
Experience with full-stack development (Java and React preferred)
Experience with various programming technologies (REST, JSON, SQL, TCP/IP, and Security preferred)
Experience with various software development tools (IntelliJ, Maven, Visual Studio Code, and GitHub preferred)
Understanding of TCP/IP communications, threading, synchronization, and other lower-level programming constructs preferred
Understanding and practice with agile software development (SCRUM)
Familiarity with various operating systems (Windows and Linux)
Familiarity with industrial automation, IIoT, analytics, and/or machine learning a plus
Customer-focused mindset with a willingness to collaborate across teams to diagnose problems and deliver effective solutions
Qualifications
Bachelor’s degree or equivalent foreign degree in computer science or related field
2+ years of professional programming experience (B2B software preferred)
For more information on the company and team at HighByte, please visit us on The Org.
This job description is not intended to be and should not be construed as an all-inclusive list of every responsibility associated with the position. While it is intended to accurately reflect the position’s activities and requirements, HighByte reserves the right to modify, add or remove duties and assign other duties as necessary.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Veterans and immigrants are encouraged to apply.
